Terms and Conditions

 

 

Description of Goods

The Bean People is a business in the Manufacturing industry that the make and distribute the best bath toys ever!

Pricing, Product Descriptions and Availability

All prices displayed on this website are in the currency of your domicile (where you live) and INCLUDE packing and delivery. The price you see on the mail order page is the price you pay. The displayed price is however a converted figure from the South African Rand value, based on the current rate of exchange, and the final total that you pay may differ slightly from the projected price. If you are paying by credit card from another country with another currency, your card company will change the Rand amount into your currency at their ruling rate and debit your card account in the currency of your country. Prices and availability of our products on this website are subject to change without notice.

Delivery of Goods

We endeavour to dispatch all mail orders within 24 hours of confirmation of payment. All mail orders are shipped via the air mail parcel post service of The South African Post Office. We will register/insure parcels to destinations that have registration/insurance agreements with the SAPO – this covers most countries but there are exceptions. We will always communicate the tracking number of the parcel to our customers once posted. Please allow 1-3 weeks for delivery. We have used this service for 21 years and have found it to be reliable, albeit a little slow to obscure destinations – but hey it’s a big, big world! We always retain proof of postage.

Loss or Damage of Goods

Should the goods become lost or damaged in the postal system we will either  replace the goods or refund the purchase price according to the customer’s preference. However, this can only take place after 6 weeks since date of dispatch in the unlikely event of non delivery. In the event of damage to goods we will require a photo/image of the parcel before opening upon receipt in order to effect a refund. In such cases please contact us - you will find us approachable as we do not want unhappy customers!

Payment

We accept Visa and Mastercard credit cards for payment on our secure payment page. Payment is effected by Virtual Card Service (www.vcs.co.za) and the Standard Bank of South Africa (www.standardbank.co.za). The payment amount will be debited to your card in ZAR. This amount will be converted by your card bank into the currency of your domicile (where you live), at a rate of conversion determined by your card bank at the time/date of this transaction. We also accept bank transfers. This option is available on the shopping cart and our bank account details will be emailed to you on completion of your order. However be aware that international bank transfers can be expensive. 

ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.

You can also make your payment with PayPal if you have a PayPal account. In this case, PayPal will facilitate the rate of exchange, and you will be debited in your own currency.

Product Safety

All of our products are not recommended for use by children under 3 years of age due to the possibility of them being choked on if placed in the mouth. It is the customer’s responsibility to check the suitability of these items for the age of the children for whom you are purchasing. All of our products undergo testing to ensure the safety for children of the materials we use. Our factory strives to maintain Good Manufacturing Practices as specified by International Standard ISO 22716. Our Bath Beans and Sprudels comply with and have been tested against the European Standard on Safety of

Toys:

            EN 71 Part 3:2013 – Migration of Certain Elements 

BSEN71-1:2011

BSEN71-2:2011

BSEN71-3: - Migration of Certain Elements

BSEN71-1:2005 +A9:2009;

BSEN71-2:2006 +A1:2007;

BSEN71-3:1995 incorporating amendment No 1. Our Sprudels have been tested for safety according to European cosmetic product requirements and comply with and have been tested according to: Ingredient Review; Labelling Review; Toxicological Risk Assessment; 6 heavy metals; Microbial Contamination; Free Formaldehyde Content and various REACH regulations.

Our Magical Bean range conforms to the chemical and toxicological requirements of the EU but fail the physical choking hazard standard. We accordingly do not sell the Magical Bean range commercially in Europe. We do in Africa as the same regulations do not apply and because we have experienced a 100% nil episode safety record of these products over a 25 year time span. We do however recommend that the Magical Beans be used responsibly and under parental supervision if your child is still at the stage of placing objects in their mouths. We do offer them for sale under our mail order option and declare that such a transaction is a South African transaction as the goods are manufactured in and mailed from South Africawith payment being effected in South Africa.

Copyrights and Trade Marks

All the designs, including text, graphics, logos and images used in the content of this site are the copyright of The Bean People and are protected by international copyright law. The Bean People, Magical Beans, Bath Beans and Sprudels are registered trade marks and their usage thereof is governed by international trade mark agreements and laws. No content of this website may be copied or printed for commercial use unless consented to by The Bean People.

 

 

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